Official Meta API · your own number · no browser extension

Gym software with WhatsApp reminders that send themselves.

Your members read WhatsApp and ignore email. Svich watches every membership's end date and sends the reminder from your own Business number, seven days before the plan runs out — while there is still something you can do about it.

Book a free demo See the four messages
  • Your own number
  • Preview before you send
  • Nothing sends until you switch it on
WhatsApp sent Aarti M. — membership ends in 7 days

Sent through Meta's official WhatsApp Cloud API, on your own Business number, as pre-approved UTILITY templates. Worth checking on anything you compare it against: a tool that drives WhatsApp Web through a browser extension is not using the API, and it is the setup Meta bans numbers for.

Call +91 99082 93531 WhatsApp us — usually the fastest Book a demo — 30 minutes, screen-shared

Why renewals leak

Three reasons a membership dies quietly.

  • “Somebody was supposed to call the expiring list. It has been a busy month.”

    Nobody has to remember. Svich reads the end date off every membership and sends the message on the day you chose, whether or not anyone opened the app that week.

    7 days before the suggested renewal reminder

  • “You sent the reminder by email and nobody replied.”

    Because nobody opened it. The same reminder on WhatsApp lands in the app they already have open, from a number they recognise, and they can reply to it.

    Your number not a shared platform sender

  • “You do not know how much this month's expiries are actually worth.”

    The At-risk card puts a number on it: the revenue tied to memberships ending in the next 30 days, and what share of it a reminder is already covering. A gap you can see is a gap you can close.

    30 days of at-risk revenue, with coverage

Setup

Connect your number, read the message, switch it on.

You paste two credentials from your Meta Business account. Svich asks Meta whose number that is and shows you the verified business name it got back, so a wrong paste is caught before it silently fails at 10am. Then you read the exact message a member will receive — with a real name and a real expiry date filled in — and flip the toggle. There is no separate save step.

  • Your own number: your branding, your replies, your quality rating
  • Or the shared platform sender, if you want to start before Meta approves you
  • Live preview with real member data before anything sends
  • Every message sent is logged against that member's profile
What actually causes members to cancel

How it works

What the automation actually does.

Four reminders, already written, in both WhatsApp and email versions. You choose the timing, the channel and the hour. Svich does the watching.

  • Sent on WhatsApp, from your own number

    Through the official WhatsApp Cloud API. Members see your verified business name, replies come back to your staff, and your sending reputation is yours rather than shared with every other gym on the platform.

  • Triggered by the member's own dates

    Days before a membership ends, days after a payment falls due, on a birthday, days after someone lapsed. You set the number of days and the hour it goes out. Svich checks every member against it.

  • Pre-approved templates, so they are not treated as spam

    A reminder is sent outside WhatsApp's 24-hour reply window, and Meta only accepts registered template messages there. Svich ships the templates already registered in the UTILITY category, which is the category these belong to — not marketing.

  • Email as the fallback, not the plan

    Every reminder exists in an email version too. Use it while your WhatsApp number is going through Meta approval, or for the members who prefer it. The rule is the same; only the channel changes.

  • The At-risk card, so you can see it working

    The revenue attached to every membership ending in the next 30 days, and how much of it a reminder already covers. It is the one number that tells you whether the automation is doing its job.

  • Broadcasts, when you want to say something once

    Separate from the automations: pick a filtered group of members — lapsed, ending soon, a particular plan — and send a one-off message. Every send is recorded against the member it went to.

The other half of it

Automations do the sending. What makes them collect money is what happens when a member reads the message and does nothing.

The message that did not land becomes somebody's task

Svich raises follow-ups in three categories — save a member, collect money, grow the account — across nine types including renewal, dues, win-back, lead and upsell. Each lands on a named staff member and carries a status through to done or lost, so “did anyone actually call Aarti” stops being a question. Tasks go to the member's own owner first, then get shared out with per-staff caps and fairness carried across runs, so a 40/35/25 split holds over the month rather than only inside one batch.

Every send lands on the member's own record

The reminders, the broadcasts and the invoices all log against the member they went to. Before anyone picks up the phone they can see exactly what this person has already been sent, and when — which is the difference between a follow-up and a second nag.

The four messages

What ships, and when each one goes out.

These are the suggested settings Svich offers the first time you open the reminders screen. Every one of them is yours to change, and every one of them starts switched off.

ReminderWhenWhat it says, and why
Membership expiring 7 days before · 10:00 Names the plan and the exact expiry date, and asks them to renew or drop by the desk. This is the one that pays for the software.
Payment overdue 3 days after · 11:00 For an installment or a due that has passed its date. Late enough not to nag someone who is simply paying on Friday, early enough that it is still a small number.
Birthday On the day · 09:00 The one message a member is pleased to get. It costs nothing and it is the cheapest goodwill available to a gym.
Win-back 30 days after lapse For the member who did not renew and has now been gone a month. A different message from the renewal reminder, because they are a different person by then.

What it will not do

WhatsApp is a channel with rules, and a tool that ignores them gets your number banned rather than your members reminded. Svich follows them, which means some things are deliberately not possible.

  • No free-text bulk messages outside the 24-hour window — Meta only accepts registered templates there
  • No scraping or automating WhatsApp Web through a browser extension
  • No messaging people who never gave you their number
  • No reminder sends at all until you have read it and switched that rule on

Free demo

See the reminder that goes out on your members' phones.

Thirty minutes, screen-shared, with someone in India. We will set a rule up live on a sample gym and show you the message exactly as a member receives it on their phone, then answer what you were going to ask anyway about Meta approval and what Meta charges. Or just WhatsApp us — the link is at the top of this page.

  • 30 minutes, no slide deck. We open the real app and work through your questions.
  • Built around how you work now. Tell us what you're using — a spreadsheet, a notebook, another system — and we'll show you what changes and what doesn't.
  • No obligation, no card. If it isn't the right fit, we'll tell you.

Prefer to just start? Create a free account — you can import your members before deciding.

What are you running?

We'll reply within one working day. No newsletter, and we don't pass your details on.

Getting started

Live in an afternoon, not a quarter.

The only slow part is Meta approving your WhatsApp Business number, and you can run the same reminders by email until it comes through.

Book a free demo
  1. 01

    Bring your members in

    Import your Excel sheet or CSV. Svich reads it and offers to create the membership plans it finds in your data, with the end dates the reminders will run off.

  2. 02

    Connect WhatsApp

    Paste your access token and phone number ID from Meta. Svich verifies them and shows you the business name it got back before saving anything.

  3. 03

    Read the message and set the timing

    Open each of the four rules, look at the live preview, change the days and the hour if you want to, and switch on the ones you want running.

  4. 04

    Watch the At-risk number

    Come back in a fortnight. The at-risk revenue for the next 30 days, and how much of it a reminder now covers, is the whole story in one figure.

The whole product

The reminders are one part of it.

Svich also runs your members, memberships, payments, attendance, workout plans and the door. The reminders work because everything they need to know is already in the same system.

See GymOS

Pricing

Priced per gym. The reminders are not a separate module.

Prices are per gym or studio, not per staff member. Every plan includes the member portal, your public page and enquiry forms.

Starter

For a single location finding its feet.

$49 /month

or $490 billed yearly

Start free
  • Up to 250 active members
  • Core attendance tracking
  • Basic billing automation
  • Standard reporting suite
  • Email support

Growth

Most popular

For a gym or studio that has outgrown the register.

$149 /month

or $1,490 billed yearly

Start free
  • Unlimited members
  • Advanced automation rules
  • Priority billing workflows
  • Custom reporting dashboards
  • Priority support

Enterprise

For multi-location groups and franchises.

Custom

Talk to us about your locations

Contact us
  • Multi-location management
  • Dedicated success manager
  • Custom integrations
  • Advanced security controls
  • SLA-backed support

FAQ

Common questions.

Something not here? Write to support@svich.in — a person answers.

Does Svich send gym renewal reminders on WhatsApp?

Yes. Svich sends renewal reminders, missed-payment reminders, birthday messages and win-back messages on WhatsApp, from your own WhatsApp Business number, through Meta's official Cloud API. The suggested renewal reminder goes out 7 days before a membership ends at 10:00am, and the missed-payment reminder 3 days after the due date at 11:00am. You can change the days, the hour and the channel on every rule, and each one starts switched off until you enable it.

Do I need my own WhatsApp Business number?

It is strongly recommended and it is what most gyms do. Your own number means your verified business name on the message, replies that reach your staff, and a sending quality rating that belongs to you. If you have not set one up yet, Svich can fall back to a shared platform sender so you are not blocked on Meta's approval — but on a shared number one gym's blocks affect everyone using it, so move to your own when you can.

Will these messages get my number banned?

Not if they are sent the way Svich sends them. A reminder goes out long after any conversation, which puts it outside WhatsApp's 24-hour service window, and Meta only accepts pre-registered template messages there. Svich ships those templates already registered in the UTILITY category, which is what a renewal notice actually is. What gets numbers banned is free-text bulk sending through a browser extension driving WhatsApp Web — Svich does not do that and cannot be made to.

Can I see the message before it goes to a member?

Yes, and you have to. Each rule shows a live preview with real member data filled in — the gym name, the member's name, the plan name and the actual expiry date — so you read the exact message that will arrive rather than a template full of placeholders. Nothing sends until you have switched that rule on.

What happens while Meta is still approving my number?

Run the same rules on email. Every reminder ships in both a WhatsApp and an email version with the same content, so the automation works from day one and you switch the channel over once your number is live. Changing the channel does not mean rebuilding the rule.

Can I send a one-off message to a group of members?

Yes, and that is separate from the automations. Filter your members — everyone lapsed, everyone ending soon, everyone on a particular plan — and send a broadcast. Every send is logged against the member it went to, so their profile shows the full history of what you have sent them.

Does it cost extra to send on WhatsApp?

Svich does not charge per message. Meta does — WhatsApp Business API conversations are billed by Meta directly to the account behind your number, at rates they set and change. That bill is between you and Meta. We will walk you through what to expect on the demo call rather than pretending the cost is zero.

Stop being the person who remembers.

Import your members, connect your number, switch on the renewal reminder. After that the expiring list chases itself.

Book a free demo Or start free
Call +91 99082 93531 WhatsApp us — usually the fastest Book a demo — 30 minutes, screen-shared